If this happens, please make sure to check off the option for “ Remember my credentials” is checked off when prompted to log in. In some cases, you will see the box pop up again for every shared mailbox you are connected to. Open Office Word or Excel program, sign in with your Office account and then enter your password. Step 2: In the main window, under User Information click on the Sign out link. Step 1: Open any of the office apps like Word or Excel. Fix 6: Sign out and sign into Office apps Unselect the Always prompt for the logon credentials option under user identification. In the pop-up Change Account window, make sure that the Remember password option is checked. Highlight your account and click on Change.Ĥ. In the Account Settings section, select Account Settings.ģ. If there are any other credentials referencing the Outlook email addresses, please do the same operation.Ĥ. Click the name to expand the set of credentials and click Remove. Select Windows Credentials to access the credentials for Outlook that you want to manage.ģ. To open Credential Manager, type credential manager in the search box and select Credential Manager Control panel.Ģ. You can try to reset the login settings for Outlook through Windows Credentials Manager. Fix 4: Reset the login settings for Outlook You need to restart Outlook for the changes to take effect. Under Offline Settings, if there is a checkmark beside Use Cached Exchange Mode, clear it.Ĥ. Select an Exchange or Microsoft 365 account, then click Change.ģ.
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